1. Orders will be ship out within 1-3 days after paid and around 10-15 Business days delivery time (Note: we don’t ship out orders at weekend).
2. Once the order is shipped, we will send the tracking to your email. You can track the shipping on this website with the tracking number:
https://vivivapes.com/track-order/ (pls track from this site after ship 1-2 day)
https://www.17track.net/en ( pls track from this site after ship 12 days )
3. You can cancel the order or change the shipping address anytime before we send the products out to you. But once the product has been shipped out, we cant refund or change the address.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
• USA – UPS Express (except Alaska and Hawaii)
• UK – Local DPD/Royail Mail Express
• AU – Local Australia Post
• Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
• UAE (Dubai only)
• South Africa
• Vietnam
• West Malaysia（expcet Kalimantan Island）
Country | Shipping Method | Shipping Time |
USA | Local UPS Ground | 10~15 Days |
UK | Local DPD Express | 7~12 Days |
Germany | UPS/DPD/DHL Germany | 8~15 Days |
France | UPS/DPD/DHL Germany | 10~15 Days |
Belgium | UPS/DPD/DHL Germany | 10~15 Days |
Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
Poland | UPS/DPD/DHL Germany | 10~15 Days |
Croatia | UPS/DPD/DHL Germany | 10~15 Days |
Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
Finland | UPS/DPD/DHL Germany | 10~15 Days |
Denmark | UPS/DPD/DHL Germany | 10~15 Days |
Sweden | UPS/DPD/DHL Germany | 10~15 Days |
Austria | UPS/DPD/DHL Germany | 10~15 Days |
Italy | UPS/DPD/DHL Germany | 10~15 Days |
Hungary | UPS/DPD/DHL Germany | 10~15 Days |
Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
Estonia | UPS/DPD/DHL Germany | 10~15 Days |
Latvia | UPS/DPD/DHL Germany | 10~15 Days |
Greece | UPS/DPD/DHL Germany | 10~15 Days |
Ireland | UPS/DPD/DHL Germany | 10~15 Days |
Portugal | UPS/DPD/DHL Germany | 10~15 Days |
Spain | UPS/DPD/DHL Germany | 10~15 Days |
Canada | Canada post/UPS | 10~15 Days |
Australia | AU post | 10~15 Days |
UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
South Africa | South Africa dedicated line | 15~25 Days |
Vietnam | Vietnam dedicated line | 3~5 Days |
West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
Your customs may require you to provide business license too. (if any)