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Domestic Japan Warehouse Shipping

Orders Placed Before 13:00 Dispatched Today – Fastest Next-Day Delivery! 100% Authentic Product Guarantee.

100% Manufacturer Authenticity Guarantee

Every electronic cigarette and vape product available at our store (vivivapes.com) is 100% authentic, sourced directly from authorized overseas manufacturers. We strictly eliminate counterfeit and replica goods. Under rigorous quality control, all items are safely delivered to you from our dedicated domestic warehouse in Japan.

Same-Day Dispatch for Orders Before 13:00

We understand you want to enjoy your vape as soon as possible. For orders and payments completed by 13:00 every day, your package will be dispatched from our dedicated domestic warehouse in Japan on the very same day. Shipped via trusted carriers like Yamato Transport (Kuroneko Yamato) or Sagawa Express, your order can arrive as early as the next day in major areas such as Kanto and Kansai. Tracking numbers are issued instantly so you can check your delivery status at any time.

7-Day Domestic After-Sales Support

We offer a 7-day peace-of-mind warranty upon arrival of your package. In the unlikely event that your delivered items have an initial defect or physical damage, we will immediately resend a brand-new replacement product. Additionally, if you receive an item different from what you ordered (incorrect delivery), we will arrange a return and exchange. Our Japan-based warehouse and customer service team will respond quickly, ensuring a worry-free shopping experience.

Flexible Payment Options

■ Credit Card Payment (Visa / Mastercard / JCB / Amex) Instant payment with zero processing fees, ensuring the fastest dispatch of your order.

■ Bank Transfer (T/T Payment) Available for corporate clients and bulk purchase customers. Orders will be dispatched once payment confirmation is completed.

■ [Coming Soon] Cash on Delivery (COD) We are currently partnering with major Japanese logistics companies to launch a Cash on Delivery service, allowing you to pay in cash upon receiving your package. Please stay tuned.

FAQ

Q1: Are the products truly authentic? Are they shipped from overseas?

A1: Yes, they are 100% authentic (genuine products). We source our products in bulk through authorized international channels and pre-stock them in our Japan warehouse. Therefore, all shipments are sent locally from within Japan. You do not need to worry about international shipping fees or import customs clearance.

Q2: If I place an order after 13:00, when will it be shipped?

A2: Orders placed after 13:00 will be dispatched on the next business day. For shipping availability on weekends and public holidays, please check our Shipping Guide or contact Customer Support.

Q3: What is the process for returns and exchanges if a product is defective?

A3: Please contact our support team with your order number and a description of the issue. After our team reviews it, you will be guided to return the product to our designated warehouse in Japan. Once confirmed, a new replacement will be delivered to you immediately. There is no hassle of shipping items back overseas.

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